Refund policy

All Triumph Creations prints are custom-made to order. As a result, we do not accept returns, exchanges, or cancellations once an order has been submitted. If there is a problem with your order, we will work with you to find the appropriate resolution.

Due to the personalized nature of our items, please carefully read our policies below:

Lost or Damaged Orders

We recommend inspecting your order upon delivery and contacting us within 48 hours if your item arrives damaged or incorrect. If tracking indicates an order is lost in transit, please contact us promptly for assistance. Damage claims must reflect the condition of the item as received. We’re committed to resolving verified issues and ensuring you receive your order in excellent condition.

To help us evaluate the issue, the following are required for verification of damage claims:

Photos of the item
Photos of the packaging
Your order confirmation

If the issue is verified, we will provide a replacement panel at no additional cost.

In most cases, returns are not required for damaged items.

What Qualifies as Damage

Damage refers to defects or issues that affect the image itself or the physical integrity of the print and cannot be resolved through normal cleaning. Minor surface residue such as fingerprints, dust, or smudges that can be wiped clean are not considered damage.

Due to the custom metal printing process, certain characteristics are considered normal and are not classified as defects. These include minor color variation or darkening during printing, differences between screen appearance and the final print, reduced detail caused by very dark or low-quality images, small surface dimples or subtle texture inconsistencies, faint surface marks or scratches that do not affect normal viewing, and very minor edge imperfections that do not affect the image or structural integrity of the print.

Quality Variations & Product Limitations

Due to the nature of metal printing and the heat-transfer process, certain variations are inherent and are not considered defects.

Image & Color Limitations:

We cannot guarantee results from low-resolution, heavily compressed, very dark, or underexposed images.
Printed colors may differ from screen displays due to screen calibration, lighting, and the non-backlit nature of metal prints.
Some color shift or darkening during production is considered normal.

Surface & Material Characteristics:

Metal prints may exhibit minor surface variations, including small dimples, bumps, or subtle texture differences.
Very minor edge imperfections that do not affect the image or structural integrity are not considered damage.

Customer File Responsibility:

Customers are responsible for reviewing image quality, cropping, orientation, and content prior to ordering.
Issues related to image quality, exposure, cropping, or file limitations are not eligible for replacement.
By uploading an image, you confirm that you have the legal right to reproduce the photo and that it does not contain illegal, offensive, or inappropriate content. Triumph Creations reserves the right to refuse or cancel orders that violate these guidelines.

Mounting & Installation:

Products include a pre-installed mounting system and necessary installation hardware. Customers are responsible for proper installation and ensuring the wall surface is suitable. Triumph Creations is not responsible for damage or loss resulting from improper installation or wall failure.

Order Detail Accuracy

Customers are responsible for carefully reviewing all order details before finalizing their purchase, including image selection, cropping, orientation, and shipping information. Triumph Creations is not responsible for issues resulting from incorrect files, improper cropping, typos, or inaccurate information provided by the customer at checkout.

Order Cancellation

Because each print is custom-made to order using your uploaded image, production may begin at any time after an order is placed. For this reason, cancellations are not possible once an order has been submitted.

Refunds

Refunds are not offered. Approved resolutions for lost or damaged orders are limited to replacement of the affected panel only.

Exchanges

We do not offer exchanges, as all items are produced specifically for each order.

Shipping

All orders are made to order and shipped. We do not offer local pickup or delivery.

Orders are typically processed within 1 business week or less before shipping.
Once shipped, delivery usually takes 2–5 business days.

Shipping transit time is separate from processing time.

Contact

If you have questions regarding your order, please reach out through our Contact Us page, and we’ll be happy to assist you.