Frequently Asked Questions
QUESTIONS? WE’VE GOT ANSWERS.
FREQUENTLY ASKED QUESTIONS
Product & Specifications
What sizes and finish do you offer?
Our wall metal prints are available in 8" × 12", 12" × 12", and 12" × 18", while our tabletop metal prints are available in 5" × 7". All metal prints feature a high-gloss finish.
Do you take custom requests?
Custom requests are considered on a limited basis. You can reach out via our Contact Us page.
Can metal prints be used for businesses or events?
Yes. Metal prints can also be created for menus, QR displays, signage, event displays, invitations, and other custom uses. For custom business or event requests, please reach out through our Contact Us page.
Will my image print clearly?
If your photo looks clear on your screen, it will generally print clearly on metal. Most modern smartphone photos are more than sufficient for our available print sizes. Please note that very dark, underexposed, heavily filtered, or low-resolution images may result in reduced detail or clarity when printed on metal. If we identify an issue that could affect print quality, we’ll contact you before production.
Do I need to adjust my image before uploading?
No. Just upload your photo. We prepare it for printing while preserving its original quality.
Can I upload any image?
By uploading an image, you confirm that you have the legal right to reproduce the photo and that it does not contain illegal, offensive, or inappropriate content. Triumph Creations reserves the right to refuse or cancel orders that violate these guidelines.
Mounting & Care
Is the mount and hardware included?
Yes. Every wall print arrives ready to hang and includes a four-way French cleat mounting system with a built-in leveler, two screws, and two wall anchors.
Do tabletop prints include a display stand?
Yes. Every 5" × 7" tabletop metal print includes a natural pine wood display stand, so it arrives ready to display on a desk, shelf, table, or other flat surface.
How do I mount my print on the wall?
Using the provided leveling wall cleat and a pencil, mark the drill holes in the desired mounting location. Then hang the print onto the cleat and adjust as needed for perfect alignment.
How can I clean my metal print?
We recommend using a clean, lint-free cloth. You may use water or a non-ammonia glass cleaner. Do not use rubbing alcohol or abrasive cleaners.
Are your metal prints suitable for outdoor use?
Our metal prints are designed for indoor display to preserve color quality and surface finish over time.
Orders & Tracking
How long does it take to process my order?
Orders are custom-made and typically process within 1 business week or less before shipping.
How long does shipping take once my order ships?
Once shipped, delivery typically takes 2–5 business days. Shipping transit time is separate from and added to the processing time.
Will I receive a shipping notification?
Yes. Once your order ships, you’ll receive a shipping confirmation email with tracking details.
How can I check my order status?
You can check your current order status anytime through your Customer Portal. Once shipped, you can also track your delivery directly on the carrier’s website using your tracking number.
What happens once my order ships?
Once shipped, delivery timelines and handling are managed by the carrier.
Shipping & Fulfillment
Where do you ship to?
Shipping is currently available within the United States only.
Do you offer local pickup or delivery?
All orders are made to order and shipped. We do not offer local pickup, delivery, or in-person services.
Returns, Refunds & Exchanges
Can I cancel my order or request a refund?
Because all prints are custom-made to order, all sales are final. Orders cannot be canceled once they have been submitted, and refunds are not offered.
What if my print arrives damaged, incorrect, or gets lost in transit?
We recommend inspecting your order upon delivery and contacting us within 48 hours if your item arrives damaged or incorrect. If tracking indicates an order is lost in transit, please contact us promptly for assistance. Damage claims must reflect the condition of the item as received. We may request photos for verification and will provide a replacement panel once the issue is confirmed.
Do damaged prints need to be returned?
In most cases, returns are not required. If a return is necessary, we will provide instructions and a prepaid return label.
What qualifies as damage?
Damage refers to defects or issues that affect the image itself or the physical integrity of the print and cannot be resolved through normal cleaning. Minor surface residue such as fingerprints, dust, or smudges that can be wiped clean are not considered damage.
What is not considered damage or a defect?
Due to the custom metal printing process, certain characteristics are considered normal and are not classified as damage. These include minor color variation or darkening during printing, differences between screen appearance and the final print, reduced detail caused by very dark or low-quality images, small surface dimples or subtle texture inconsistencies, and very minor edge imperfections that do not affect the image or structural integrity of the print.
Contact & Support
How can I contact you?
You can reach us through our Contact Us page. We typically respond within 1–2 business days.